SHIPPING AND RETURN POLICY

(last updated: July 2024)


1. Shipping

We will do our best to deliver the goods to you within 15 days, though some orders may experience delays due to supplier issues, customs or slower postage systems.

Customs or duty charges applicable must be paid by the person receiving the package.

Orders we believe to be fraudulent may be cancelled without notification.


2. Refunds and Exchange

If you are not satisfied with your purchase, you can return it to us within 14 days of receipt, in the same package and in excellent condition suitable for resale, and ask for an exchange or refund. Please email us at: shop@threefloorsunder.com

You must pay for the cost of return unless the goods are faulty or damaged.